Description:
Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.
Are you an experienced professional in order entry, customer resolution, and account management? If so, we want to hear from you!
We are searching for an experienced Customer Care Associate for one of our manufacturing clients in the Schaumburg area. Our client manufactures and distributes flexible packaging products.
This full-time, Temp-to-Hire, position offers stable hours, Monday to Friday from 8:00 AM to 5:00 PM, with a competitive pay of $22 per hour.
Responsibilities:
We are searching for an experienced Customer Care Associate for one of our manufacturing clients in the Schaumburg area. Our client manufactures and distributes flexible packaging products.
This full-time, Temp-to-Hire, position offers stable hours, Monday to Friday from 8:00 AM to 5:00 PM, with a competitive pay of $22 per hour.
Responsibilities:
- Address customer inquiries regarding available products and services
- Enter customer orders accurately and ensure timely processing
- Build and maintain customer relationships by responding promptly and efficiently, while keeping detailed records
- Manage and resolve customer account issues
- Coordinate with relevant departments as necessary
- Provide customers with updates on orders and invoices
- Utilize Live Chat to offer real-time assistance and support
Requirements:
Skills & Abilities:
- Strong verbal and written communication skills
- Empathy and active listening abilities
- Proficiency in MS Office applications and similar systems
- Strong organizational and multitasking skills
- Familiarity with ERP and CRM Systems or Technology Apps
Education and/or Experience:
- High School Graduate or General Education Degree (GED)
- Previous Customer Service experience in the Manufacturing industry
Equal Opportunity Employer
