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Customer Service Representative - Grayslake, IL

Post Date: 04/25/2024

Req. Number: 109639

City: Grayslake

State: Illinois

Zip Code: 60030


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill Talentbridge has partnered with a premier client in Grayslake seeking a temp to hire customer service representative.

Shift Details: 
Monday - Friday - onsite 

$23.00 an hour 

What you will do: 
• Manage and prioritize large volume of incoming calls and emails from customers
• Identify and assess customer needs
• Process customer orders, quotes, credit memos or needed materials in a timely manner
• Follow communication procedures, guidelines, and policies
• Manage customer accounts
• Build relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information based on the tools given
• Meet personal/customer service team goals and targets
• Set-up new customer accounts and filing processes
• Keep accurate details of transactions
• Communicate and coordinate within internal departments
• Handle and resolve customer issues
• Follow up on customer interactions
• Data entry and the ability to enter PO’s accurately
• Customer account reconciliation


What you bring to the table: 
• Excellent computer skills in Microsoft Windows environment and Excel
• Experienced customer service representative
• Excellent prioritization, organizational and time management skills
• Detail oriented, accurate and deadline driven
• Ability to communicate effectively with all levels of company
• Flexibility, with the ability to work well independently as well as part of a team
• Ability to adapt to changing environments and handle multiple priorities
• Ability to work under pressure and problem solve, with minimal daily direction from a manager
• Strong written and verbal communication skills

Interested? Apply! Let's chat. 

Apply now!

Equal Opportunity Employer

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