Description:
Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.
Goodwill TalentBridge, along with our client, a Milwaukee-based law firm with almost 30 years of experience specializing in creditors’ rights and debt collection, is recruiting for a Collector. This Collector opportunity is a contract to hire role, with flexible hours, either full time or part time. Pay would vary based on experience.
The Collector is responsible for managing and collecting outstanding client balances in a professional and timely manner. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with attorneys, clients, and internal departments to resolve billing issues and ensure prompt payment.
Key Responsibilities:
- Client Communication: Contact clients via phone, email, or mail to follow up on outstanding invoices.
- Account Management: Monitor aging reports and maintain accurate records of collection activities.
- Dispute Resolution: Investigate and resolve billing discrepancies or client concerns in coordination with attorneys and billing staff.
- Payment Processing: Assist clients with payment arrangements and ensure payments are properly applied.
- Reporting: Generate and analyze accounts receivable reports; escalate delinquent accounts as needed.
- Compliance: Ensure all collection activities comply with firm policies and relevant laws and regulations.
- Collaboration: Work closely with attorneys and legal assistants to understand case billing and client relationships.
Requirements:
Qualifications:- High school diploma or equivalent; associate or bachelor’s degree in finance, business, or related field.
- 2+ years of experience in collections, preferably in a legal or professional services environment.
- Familiarity with legal billing systems (e.g., Elite, Aderant, Clio) is a plus.
- Strong interpersonal and negotiation skills.
- Proficiency in Microsoft Office, especially Excel and Outlook.
- Ability to handle sensitive information with discretion.
- Proficiency in Microsoft Office, especially Excel and Outlook.
- Ability to handle sensitive information with discretion.
Equal Opportunity Employer
