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Jobs Archive Blog

Sales Support Administrator - Racine, WI

Posted by Katie Skudlarczyk on Aug 20, 2020 1:51:22 PM

Goodwill TalentBridge, along with our client, is currently recruiting for a Sales Support Administrator to work in the Racine area.

Customer Service and order entry activity, including, but not limited to the following:

  • Process, acknowledge and administer all orders received via FAX, mail, e-mail or EDI.

  • Expedite, verify and track Foodservice shipments per customer request.

  • Maintain integrity of all customer specific information in system.

  • Assess end-user product needs based on applications parameters; recommend proper products to meet customer needs.

  • Provide price quotations and information on product availability.

  • Resolve customer, sales rep., service agency problems/complaints regarding order processing and service support.

  • Provide administrative support to G2E Territory Sales Managers including, but not limited to maintaining customer files, assisting with account set up, assisting with tank monitoring, and invoicing/billing issues.

Technical support activities include, but are not limited to the following:

  • Refer customers to nearest Factory Authorized Service Agency when applicable and support the FASA’s on commercial Food service warranty programs, procedures and policies.

  • Assist and provide product support to installers or service agency technicians on “in-field” Food service product issues; communicate accurate and reliable information regarding controller/base unit voltage and phase installation requirements.

  • Analyze and authorize field-related warranty repairs and replacement of commercial Food service products.

  • Refer all technical related issues for G2E systems to appropriate National Service manager.

  • Perform other duties as assigned by management 

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