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Intake Specialist-Milwaukee, WI

Posted by Katie Skudlarczyk on Oct 1, 2019 3:42:44 PM

Goodwill TalentBridge, along with our client, is currently recruiting for an Intake Specialist to work in this direct hire role for a well established law practice located in downtown Milwaukee.  

In this role, you would be responsible for serving as the first point of contact for prospective clients, current clients, and non-client callers. You will play a vital role determining the client’s satisfaction.

  • Answer incoming calls
  • gather information from caller
  • employ critical thinking skills to analyze information to determine next steps
  • transfer caller to appropriate Firm employee
  • transfer caller to appropriate referral
  • provide outbound follow up
  • schedule appointments and assist with completing paperwork 
  • Position is responsible for making a great first and lasting impression 

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