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Customer Service Representative-Wheeling, IL

Posted by Katie Skudlarczyk on Jan 8, 2020 12:57:50 PM

Goodwill TalentBridge, along with our client, is currently recruiting for a Customer Service Representative to work in the Wheeling area.


  • The Customer Support Representative will be the primary contact for customers in regard to technician dispatching, parts ordering, and service needs.
  • The main goal of this position is to provide an outstanding customer experience with each interaction by processing service events, orders, returns, and additional responsibilities as necessary.   


  • Timely entry of part orders, with a goal of all orders entered by end of day
  • Consistently review inventory for availability, administer order changes as needed
  • Perform dispatching technicians to company assigned work orders
  • Coordinating pre-work and installations of new products to customers
  • Appropriately answer and distribute calls from customers
  • Operate with the constraints of shipment cutoff time and establish lead times
  • Resolve all Customer Master additions, changes, or activations and impacted orders
  • Coordinate shipments with parts department, communicate escalation requests
  • Authorize/administer the return of materials for credit or replacement ( including semiannual returns)
  • Provide replacement part information (identification and availability),and crossovers from old to new part numbers
  • Notify customers when requested product lead-time is not met   

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