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IMMEDIATE OPENINGS: MKE education positions!  Learn More

Current Job Openings

Tier II Helpdesk Technician - Rosemont, IL

Post Date: 09/02/2022

Req. Number: 97942

City: Rosemont

State: Illinois

Zip Code: 60018


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Contract -to-Hire Opportunity!
Are you looking for an employer that offers outstanding benefits and opportunities for growth? Then look no further!

Our client offers Healthcare Benefits including Dental, 401K along with a generous PTO plan and 10 Paid Holidays. Tuition Reimbursement and Health Club dues reimbursement just to name a few.

What you get to do every single day

  • Serve as Tier II for IT Helpdesk tickets. Resolve all tickets that Tier I Helpdesk Technician escalates and all tickets within scope.
  • Serve as backup to Helpdesk/Audiovisual Technician for tickets and pending tasks
  • Monitor client server events and backup jobs and report issues and possible resolutions to Information Technology Manager
  • Evaluate urgency of issues, select, and take appropriate steps toward resolution or escalation
  • Keep all assigned non-ticket tasks up to date along with resolution dates for each task
  • Responsible for imaging and building workstations and laptops
  • Assist with telecommunications support using VOIP and the Nextiva application.
  • Responsible for patching user machines and servers
  • Responsible for Active Directory user changes, maintenance, and general housekeeping
  • Assist in support for Audiovisual equipment in the conference and training rooms.
  • Backup to the Helpdesk/Audiovisual person for training classes. May require assistance during the work week and some weekends
  • Working knowledge of mobile device technologies and OS
  • Responsible for printer maintenance and troubleshooting including print server and print queues, and toner inventory
  • Provide end-user training, including developing training modules, scheduling, and conducting training sessions
  • Responsible for the development and maintenance of all end user Desktop FAQs and “How To” articles
  • Escalate network/technical issues to Information Technology Manager, and provide sufficient information to maintain continuity to assist with troubleshooting and problem resolution
  • Provide proactive communication and notification to users of pending or upcoming problems, outages, or other service issues
  • Provide technical support and assist with registration at the meetings and conferences (some travel required).



What you will need to succeed

  • An Associate’s Degree or Vocational Training in Computer Science/MIS from an accredited college, university, or vocational program or equivalent experience.
  • Minimum of 3 years of technical experience.
  • Advanced working knowledge of the Windows and Mac OS operating systems
  • Excellent analytical and problem-solving skills
  • Strong technical aptitude
  • Self-motivated and goal-oriented with a track record of achievement
  • Microsoft 365 and Cloud Experience are a must
  • Knowledge of Backup and Restore is a plus
  • Networking knowledge is a plus
  • If you are a self-starter passionate about supporting a dynamic and growing company, we would love to hear from you! Contact us now!

Monday – Friday; Full-Time

Competitive Pay

Apply now!

Equal Opportunity Employer

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