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IMMEDIATE OPENINGS: MKE education positions!  Learn More

Current Job Openings

Technical Services Coordinator - Buffalo Grove, IL

Post Date: 09/22/2022

Req. Number: 98372

City: Buffalo Grove

State: Illinois

Zip Code: 60089

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Are you experienced in the technical service field and looking for an opportunity to put your customer service and coordinating skill set to use?

Goodwill TalentBridge and our client located in Buffalo Grove, IL is actively seeking an experienced Technical Service Coordinator to join their growing team. Offering a collaborative, family-friendly, smaller sized office environment, APPLY TODAY!

$39k – $41k; starting salary
M-F; HYBRID

Direct Hire; Full Benefits

 

In addition to acting as a primary point of contact for other departments, the Technical Service Coordinator is responsible for the following:

  • Maintaining customer, unit, and case information in the CRM database
  • Coordinating machine repairs and loaner machine program by issuing CSM numbers
  • Receiving equipment and issuing quotes
  • Providing parts to the bench, shipping machine, and invoicing repair
  • Coordinating field service visits by quoting, scheduling, expense processing, invoicing, and ensuring all paperwork is archived
  • Issue, process, and coordinate CSM, warranties, and customer delivery feedback
  • Quote and renew preventative maintenance agreements
  • Schedule preventative maintenance visits
  • Monitor, maintain, and update key performance indicators for monthly management meetings
  • Monitor and control the issuance of service equipment for field service engineers
  • Provide recommendations for process implementation and improvements
  • Assist with the coordination of jobs for machine configurations and any other duties as assigned while adhering to company policies and procedures as stated in manuals

Requirements:

Qualifications

  • 2 years of administrative and customer service experience in a technical related field
  • High School Diploma and/or GED
  • Proficiency with Microsoft Office Suite
  • Ability to perform large amounts of data entry while facilitating and coordinating technical services
  • SAP Hana experience is a HUGE plus!

Apply now!

Equal Opportunity Employer

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