Current Job Openings

Sales Support Administrator-Racine, WI

Post Date: 08/20/2020

Req. Number: 83620

City: Racine

State: Wisconsin

Zip Code: 53406

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client, is currently recruiting for a Sales Support Administrator to work in the Racine area.

Customer Service and order entry activity, including, but not limited to the following:


  • Process, acknowledge and administer all orders received via FAX, mail, e-mail or EDI.

  • Expedite, verify and track Foodservice shipments per customer request.

  • Maintain integrity of all customer specific information in system.

  • Assess end-user product needs based on applications parameters; recommend proper products to meet customer needs.

  • Provide price quotations and information on product availability.

  • Resolve customer, sales rep., service agency problems/complaints regarding order processing and service support.

  • Provide administrative support to G2E Territory Sales Managers including, but not limited to maintaining customer files, assisting with account set up, assisting with tank monitoring, and invoicing/billing issues.

Technical support activities include, but are not limited to the following:

  • Refer customers to nearest Factory Authorized Service Agency when applicable and support the FASA’s on commercial Food service warranty programs, procedures and policies.

  • Assist and provide product support to installers or service agency technicians on “in-field” Food service product issues; communicate accurate and reliable information regarding controller/base unit voltage and phase installation requirements.

  • Analyze and authorize field-related warranty repairs and replacement of commercial Food service products.

  • Refer all technical related issues for G2E systems to appropriate National Service manager.

  • Perform other duties as assigned by management.

 

Requirements:

  • Minimum 4 years of experience in Customer/Technical Support

  • Knowledge of electrical and plumbing principles

  • Computer knowledge in Microsoft-based applications and warranty administration system 

  • Excellent customer service, written, and oral communication skills

  • Ability to handle pressure situations and problem resolution when they arise

Preferred Qualifications:

  • 2-Year Associate Degree and a minimum of 4 years relevant experience

  • Knowledge of Oracle

Schedule : Full Time Salary: $15.50-17.00

Please send resume to:  talentbridge.professional2@goodwillsew.com

Equal Opportunity Employer

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