- Excellent communication and presentation skills: able to communicate effectively with diverse groups and individuals, both orally and through written material.
- Strong leadership and management skills and experience managing team members and cross-departmental relationships.
- Proven ability to manage several competing priorities and meet deadlines in a fast-paced environment.
- Ability to establish effective working relationships with staff, vendors, and volunteers. A team player capable and willing to support all aspects and jobs required for successful implementation of individual and organizational initiatives.
- Experience leading cross-functional teams.
- Effective organizational skills and attention to detail.
- Strong data integrity and analysis skills.
- Ability and willingness to travel regionally and within Lake County.
- At least 5 years of experience managing within a health and human services environment including an extensive understanding of the social services referral and delivery system.
- Experience with another 211 service strongly preferred.
- At least 3 years’ experience managing a high-performing team.
- Proven ability to design and implement effective processes and programs.
- Ability to quickly learn and achieve proficiency with modern technology system processes and reporting.
- Experience managing budgets.
- Demonstrated complex project management experience.
- Guided by a clear set of Core Values and behaviors. The 211 Manager will join an impressive group of individuals and contribute their diverse set of experiences, skills, and characteristics to the organization.
- Accepts guidance and responds well to feedback.
- Displays maturity, good judgment, enthusiasm, and personal motivation.
- Strong interpersonal skills including the ability to anticipate workload and effectively cultivate and leverage relationships with colleagues and manager to meet deadlines.
- Collaborative entrepreneurial spirit, ability to multi-task and prioritize concurrent projects and day-to-day tasks within a high production and fast-paced environment.
- Demonstrated commitment to serving others, social justice, and diversity, equity and inclusion.
While performing the duties of this job, the employee is occasionally required to sit, stand, walk, drive/operate a car, lift and carry bags and boxes of approximately 10 pounds; talk or hear, read, use hands to finger, handle or feel objects, reach with hands and arms; climb stairs, stoop, kneel, or crouch, type, operate a computer and other business equipment.
Proof of full COVID-19 vaccination required.
Job Type: Full-time
Pay: $52,000.00 - $58,000.00 per year
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
Due to COVID-19, United Way of Lake County's physical location is currently closed and staff are working primarily remotely.
- Bachelor's (Preferred)
- Microsoft Office: 5 years (Required)
- Human Services: 5 years (Preferred)
- Spanish (Preferred)
- Driver's License (Required)
Work Location: In person
- Health insurance
Equal Opportunity Employer