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Regional Account Representative-Des Plaines, IL

Post Date: 01/17/2019

Req. Number: 66528

City: Des Plaines

State: Illinois

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client, is currently recruiting for a Regional Account Representative to work in the Des Plaines area.

This position is responsible for making sure the needs of assigned accounts are met. This position acts as a liaison between the Regional Account Manager (RAM), the customer, and the factory to ensure that customer needs are communicated effectively, and the customer is serviced in a timely fashion. This person is assigned to territory accounts by region.

ESSENTIAL FUNCTIONS :

  • Handles incoming calls and customer inquiries:
  • Provides product assistance such as stock status, lead time, use and application.
  • Provides order status, shipping information, tracking details.                
  • Provides general customer/account information. 
  • Submits customer quote requests, process sample, catalog and lead requests.
  • Handles customer complaints:
  • Researches order shortages/overages and dispositions any discrepancies.
  • Processes customer requests for credit or returns.
  • Communicates to appropriate internal personnel any product or non-product complaints.
  • Sets up new customer accounts.
  • Enters customer orders.
  • Reviews customer orders and confirmations for accuracy in price, delivery and terms.

SECONDARY FUNCTIONS:

  • Acknowledges and communicates order changes internally as well as to the customer
  • Expedites customer orders as needed
  • Calls meetings to discuss projects or orders and their respective timeliness and feasibility.
  • Reviews and discusses customer forecast needs with their respective RAMs.
  • Provides or maintains customer specific spreadsheets as requested by customers or SI management.
  • Assists accounting with investigation of past due invoices.
  • May be required to occasionally travel to meet with customers.
  • Backs up receptionist and mail room if needed.
  • Compliance with Company Policies (i.e. Safety, Attendance, etc.).

 

Requirements:

(R) = Required (P) = Preferred - (Equivalent combinations will be considered).

  • (P) AA or BS degree.
  • (P) 3-5 years customer service in a manufacturing environment.
  • (R) Computer literacy. Working knowledge of Microsoft Office applications.
  • (P) Experience with MRP or ERP systems. SKILLS (LANGUAGE, MATHEMATICAL, REASONING)  

Salary: $35,000 - $45,000

Please send resume to:  nazish.khan@goodwillsew.com

Equal Opportunity Employer

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