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IMMEDIATE OPENINGS: MKE education positions!  Learn More

Current Job Openings

Order Entry/Customer Care Representative - Schaumburg, IL

Post Date: 10/10/2021

Req. Number: 89061

City: Schaumburg

State: Illinois

Zip Code: 60193

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

 

Goodwill TalentBridge, along with our client is recruiting for an Order Entry/Customer Care Representative to work in the Schaumburg, IL area


SUMMARY

Our client located in Schaumburg, IL is seeking a dynamic and customer focused team member that is ready to provide a top notch customer experience to their clients.  

ESSENTIAL FUNCTIONS :

  • Answer any questions the customer may have about available products and services
  • Enter customer orders and perform necessary tasks to ensure timely and accurate processing
  • Maintain customer relationships by responding to inquiries promptly and efficiently.
  • Maintain records of customer interactions and transactions, recording details of inquiries
  • Resolve customer issues and complaints       
  • Setup and resolve problems with customer accounts
  • Forward information to appropriate departments as needed.
  • Communicate and coordinate effectively with internal departments to ensure a positive customer experience.
  • Provide customers with information on any open orders and invoices
  • Communicate with customers via Live Chat to provide real time help and services
  • Process Sample requests using CRM software

 

Requirements:

SKILLS & ABILITIES

  • Strong verbal and written communication skills
  • Empathy and strong listening skills                  
  • Familiarity with MS Office: Email, Excel, Word, or similar systems
  • Basic Customer Service Skills: desire to help external and internal customers resolve challenges, and take ownership in resolving those challenges
  • Excellent organizational and multitasking skills
  • Familiarity with ERP and CRM Systems or Technology Apps

Education and/or Experience:

  • High School Graduate or General Education Degree (GED)
  • Customer Service experience in Manufacturing 

How to Apply:

Please click "Apply Online" and search for Job Number 89061

Apply Online

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