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Operations Manager-Arlington Heights, IL

Post Date: 11/15/2018

Req. Number: 64846

City: Arlington Heights

State: Illinois

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client, is currently recruiting for an Operations Manager to work in the Arlington Heights area.  

Description:

Our Client, who is located in Mount Prospect has an urgent need for an Operations Manager to take on the leading role in providing support to all of its Chicagoland clinics.  As the Operations Manager, you will be responsible for ensuring clinic’s monthly production goals are met, creating strategies for success, and coaching/assisting the clinics in reaching said goals. Additionally, you will be responsible for ensuring that patients are receiving A+ care, managing escalated customer service issues, and performing operational audits.

Our ideal candidate has excellent communication skills, strong leadership and mentoring capabilities, and is meticulous with details.

Responsibilities:

  • Act as the main point of contact providing leadership and guidance to Treatment Coordinator’s and Clinic Managers.
  • Conduct operational audits at each location
  • Coach and assist clinics in reaching operational targets including growth, efficiency, and profitability.
  • Ensure clinics are providing exceptional patient focused care and be an advocate for the organization
  • Assist as needed in escalated patient service issues

Requirements:

  • 3-5 years of previous Operational Leadership experience preferably in a clinic setting
  • Previous leadership experience
  • Excellent written and verbal communication skills with the ability to communicate with all levels
  • Experience creating strategic operational plans, budgets, and conducting audits
  • Must have a keen eye for detail, strong problem-solving skills, and a passion for working with people

Please send resume to:  valerie.herron@goodwillsew.com

Equal Opportunity Employer

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