Description:
Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.
Goodwill TalentBridge is Hiring!
Are you ready to make a meaningful impact? Goodwill TalentBridge, in partnership with one of our esteemed non-profit clients in the vibrant O’Hare area, is actively seeking a dynamic and motivated Membership Staff Associate to join our team today!
Perks That Make a Difference:
- Hybrid Remote Work: Enjoy the flexibility of a hybrid work model – 4 days in the office and 1 day working from the comfort of your home!
- Work-Life Balance: Embrace a 37-hour work week, with flexible start hours between 8 am – 4:30 pm, tailored to your needs and department requirements.
- Competitive Salary: Earn a competitive salary ranging from $55,000 to $65,000.
- Great Benefit Packages: Access comprehensive benefits packages that prioritize your well-being.
Overview
The Membership Associate reports to the Manager, Member Engagement and Retention and is responsible for allied staff, resident member, and candidate application processing; maintaining integrity of customer relationship management (CRM) data; promoting member benefits; supporting the department’s membership engagement initiatives; and maintaining file archive processes. The Membership Associate provides daily customer service for member-generated inquiries and serves as the division’s switchboard backup.
The Membership Associate also performs other related duties or projects as assigned by the Manager, Member Engagement and Retention and/or AED, Governance & Membership.
Requirements:
Qualifications
- Strong technology background, including CRM database and Microsoft 365 applications; prior experience with Personify a plus
- Excellent organizational and customer service skills
- Bachelor’s degree preferred
- Prior professional membership association experience preferred
- Extensive data-entry experience
- Strong attention to detail
- Minimum 1-3 years relevant experience in membership or customer-facing field
Key Accountabilities
- Allied staff, resident member, and candidate application processes
- Mailing list request and data inquiry processing
- CRM data integrity administration
- Promote member benefits through daily member inquiries
- File archive management
- Receptionist/switchboard backup
General Description of Key Accountabilities
- Proactively engage in all aspects of allied staff member, resident member, and candidate application processes.
- Coordinate internal and external mailing list and data research request processes.
- Process member account updates.
- Inform members on the breadth of membership benefits and refer out to corresponding departments, as needed.
- Review monthly data integrity reports.
- Support allied staff, resident member, and candidate engagement initiatives, with oversight by Manager.
- Some travel may be required to support conference or practice management events.
Salary: From $55,000.00 per year
Application Question(s):
- How many years of prior Association or membership services experience?
- Number of years of experience with Customer Relations Management (CRM) systems?
Apply now!
Equal Opportunity Employer
