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Current Job Openings

Lead Network Support Technician - Morton Grove, IL

Post Date: 10/06/2021

Req. Number: 90929

City: Morton Grove

State: Illinois

Zip Code: 60053


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge along with our client, is currently recruiting for a Lead Network Support Technician to work in the Morton Grove, IL area.

Position Summary:
The role of the Lead Network Support Technician is to oversee helpdesk, provide software, hardware and network problem resolution to all the company's computer users.  Perform general workstation configuration, maintenance, relocation, question/problem diagnosis and clearly communicate technical solutions in a user-friendly professional manner. Develop and document procedures to ensure efficient, effective service to all users.  Assist with server support and partake in rotation of on-call support.  This individual will work closely with the Systems Administrators team.
Salary: $50,000
Schedule: Monday to Friday 7am to 4pm with evening and weekends as needed.


To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

  • Mange the internal Helpdesk & Zendesk Systems for the Company including directly.
  • Provide technical support to local and remote users.
  • Perform general workstation configuration, maintenance, relocation and troubleshooting.
  • Maintain accurate and up to date hardware and license inventory.
  • Perform custom application installations, configurations, and upgrades.
  • Develop and document procedures to ensure efficient, effective service to all users.
  • Follow all Security, Certification, and Information Security protocols especially those in alignment with HITRUST, HIPPA, and GDRP.
  • Lead the on-call progress to ensure client operations are addressed on a 24-hour basis.
  • Demonstrate progression to enhance skillsets through completed courses or certifications annually.
  • Assist with server support and maintenance and projects as needed to support the growth and enhancement of the Networking and Support function.


  • Bachelor’s Degree in information systems or equivalent education and experience required.
  • The position requires 2 years’ experience in hardware, software, network troubleshooting. 
  • Leadership, Supervisory, and Customer Service experience of 1 to 2 years recommended.
  • Ability to handle confidential information in alignment with company requirements.
  • Ability to remotely and physically access all sites to assist business members.
  • Strong ability to communicate both in writing and verbally on a technically level as well to non-technical associates.
  • Must be able to learn, support, and teach new and fast-changing technologies to both team members, leadership, and general staff members.
  • Familiarity with a wide range of standard office products.

Physical Requirements:

  • Work in a manufacturing or warehouse setting about 50% of the time.
  • Work in an office setting about 50% of the time.
  • Sedentary/sitting for about 60% of the time
  • Walking and standing about 40% of the time
  • Ability to lift up to 50 lbs. on occasion.

How to Apply:

Please click "Apply Online" and search for Job Number 90929

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Equal Opportunity Employer

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