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IT Level 2 Helpdesk Technician - Rosemont, IL

Post Date: 08/31/2023

Req. Number: 105398

City: Rosemont

State: Illinois

Zip Code: 60018


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge and one of our non profit clients in the Rosemont area are seeking to add a motivated Level 2 IT Helpdesk Technician to the team today!

Monday-Friday Schedule with a salary between 70-75K annually 

Why apply?

  • Hybrid schedule 3 days in office, 2 days from home
  • 37 hour work week vs typical 40 hour
  • Conveniently located near the Blue Line train station in Chicago/Rosemont
  • Non-Profit organization representing over 9,000 surgeons across the US

The Level 2 Helpdesk Technician serves as a 2nd Level to the Helpdesk/Audiovisual Technician and resolves all appropriate tickets in a timely manner. The Level 2 Helpdesk Technician will be able to provide troubleshooting and problem resolution services to staff calling the IT Help Desk for assistance.


  • Monitor server events and backup jobs and report issues and possible resolutions to Information Technology Manager
  • Keep all assigned non-ticket tasks up to date in Planner within Teams, along with resolution dates for each task
  • Responsible for imaging and building workstations and laptops
  • Assist with telecommunications support using VOIP and the Nextiva application.
  • Responsible for patching of user machines and servers
  • Responsible for Group Policy updates, maintenance, and deployment
  • Responsible for Active Directory user changes, maintenance, and general housekeeping
  • Responsible for Meraki Wireless user access
  • Assist in support for Audiovisual equipment in the OMS Institute for Education and Innovation. Backup to the Helpdesk/Audiovisual person for facility classes. May require assisting during the work week and some weekends
  • Working knowledge of mobile device technologies and OS
  • Responsible for printer maintenance and troubleshooting including print server and print queues, and toner inventory
  • Provide end user training, including developing training modules, scheduling, and conducting training sessions
  • Escalate network/technical issues to Information Technology Manager, and provide sufficient information to maintain to assist with troubleshooting and problem resolution
  • Provide proactive communication and notification to users of pending or upcoming problems, outages, or other service issues


Education and Training: An Associates Degree or Vocational Training in Computer Science/MIS from an accredited college, university or vocational program or equivalent experience.
Work Experience: 
Minimum of 3 years technical experience.

1 year of experience specifically related to networking, DHCP, DNS, and firewalls

Apply now!

Equal Opportunity Employer

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