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Industrial Service Engineer - Hybrid - Lincolnshire, IL

Post Date: 10/23/2023

Req. Number: 106409

City: Lincolnshire

State: Illinois

Zip Code: 60069


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Are you well-versed in Failure Analysis & Root Cause Methodologies/Processes?
*8- D, Fishbone, 5-Why, FMEA, etc.

Knowledgeable in Diesel & Gas Engines?
Interested in joining an organization that GIVES BACK to their employees?

NOW HIRING! Goodwill TalentBridge has partnered with a GLOBAL leader in the Industrial Machinery & Agricultural marketspace. Specific to the engine and parts division, this is a DIRECT HIRE opportunity located in Lake County, IL


  • Direct Hire
  • HYBRID! 3 days in office, 2 days remote - *Monday & Wednesday, mandatory in-office days!
  • 401(k) – 3% employer contribution & employer match options!
  • Profit Share & Vesting
  • AFFORDABLE Medical Plans through BCBS
  • Dental & Vision through METLIFE and VSP
  • HRA
  • Life & AD&D, Short Term Disability, Long-Term Disability, and Employee Assistance Program 100% employer paid!
  • PTO, Holiday, Floater Days, Sick Days, and Personal Days
  • Supplemental Programs & MORE!

$87k-$97k -

As a Service Engineer, your job is to act as a liaison between OEM’s, Customers, and Distributors when it comes to areas of diagnosis, maintenance, repair, reporting, and failure analysis of engines and generators. Additional responsibilities include and are not limited to the following:

  • Act as the primary service contact for remanufactured products.
  • Provide support to customers in the field to identify and verify issues and causes (is, is-not).
  • Apply root cause analysis methods to identify and resolve complex quality issues.
  • Investigate engine component failures and trends, analyzing past warranty claims.
  • Identify risks of high failure rate parts using trending analysis principles.
  • Transfer findings into technical reports.
  • Create quality and failure reports.
  • Interact with satellite offices overseas (Japan).
  • Assist in creating and maintaining Service Documentation for ISO Compliance.
  • Support continuous improvement efforts and provide input to KPI processes and compliance.
  • Perform BOM comparisons, providing recommendations on material substitutions.
  • Coordinate investigation activities with the Warranty & Parts departments.
  • Create action requests and send overseas.
  • Attend meetings, trainings, and professional development opportunities.
  • Maintain up-to-date knowledge of industry trends and topics.
  • Assist with other projects as needed.



  • At least 5 years of proven experience in diagnosing and troubleshooting diesel, gas, and LPG engine concerns.
  • Engineering and mechanics background/knowledge.
  • Advanced knowledge of Excel (Charting, Pivot Tables, Graphs, Building Databases, etc.); Proficiency in Microsoft Office.
  • Ability to utilize test equipment in order to diagnose engines and component failure.
  • Must be able to develop, propose, and implement field service processes.
  • Strong problem solving and analytical skills.
  • Ability to travel 35% of the time, domestically & internationally!
  • Must be able to maintain a high level of confidentiality.

MAKE NO MISTAKE. Our organization ALSO works on your behalf. If you think you are valued at $100,000, we will submit you as such. If you have the experience, can prove your skills, and believe you should earn above that, we listen to you and negotiate on your behalf.

Goodwill TalentBridge is a non-profit entity of Goodwill Industries, providing recruitment services for people, like you, and companies throughout Chicagoland and Milwaukee. The services we charge to companies directly supports our mission. So, THANK YOU for working with us! It is completely free to you.

APPLY TODAY with Goodwill TalentBridge and automatically be considered for other Service Engineering opportunities or anything else you wish to be considered f

Apply now!

Equal Opportunity Employer

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