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Inbound/Outbound Call Center Representatives-Skokie, IL

Post Date: 01/21/2019

Req. Number: 63787

City: Skokie

State: Illinois

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client, is currently recruiting for Inbound/Outbound Call Center Representatives to work in the Skokie area.

For the last 17 years this employer of choice has thrived in providing marketing services for medical treatment centers nationwide. 

We are looking for high energy, customer focused professionals that are comfortable with customer service and sales calls to warm leads. Positions are temporary to permanent and hours are available on all shifts ranging from an 8am  to a 1:30pm start time plus one weekend per month. Once a candidate converts to permanent status, they will be eligible for a commission. 

Responsibilities:

  • Schedule patient appointments via inbound and outbound calling.
  • Assist patients with scheduling changes .  
  • Follow up with patients via e-mail with reminders for appointments.
  • Create new patient accounts and collect patient insurance information.
  • Assist guest through live chat.
  • Make outgoing calls to people who have expressed interest or inquired.

Requirements:

  • Amazing customer service skills
  • Phone sales experience and able to overcome objections
  • One year previous experience in a call center
  • Be able to think outside the box and have creative solutions to answer objections.
  • Must be able to navigate multiple screens, data entry.

Please send resume to:  cindy.ball@goodwillsew.com

Equal Opportunity Employer

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