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Inbound/Outbound Call Center Representatives-Skokie, IL

Post Date: 04/02/2019

Req. Number: 69457

City: Skokie

State: Illinois

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client, is currently recruiting for experienced Customer Service Call Center Associates to work in the Skokie area. 

 Responsibilities

  • Provide excellent customer service while setting up appointments for doctors’ offices and clinical locations
  • Follow up with patients via e-mail with reminders for appointments.
  • Create new patient accounts and Collect patient insurance information.
  • Assist guest through live chat
  • Will make outgoing calls to people who have expressed interest or inquired.
  • Take calls to change appointments. 
  • Think outside the box and have creative solutions to answer objections.
  • They use their own CRM system that is simple to learn. Will Train.
  • Navigate multiple screens and input data entry.
  • Support multiple clients 

 

Requirements:

  • High school diploma or equivalent required - High School Verification is part of the pre-placement process
  • Phone sales experience, able to overcome objections.
  • Must be able to read and write English.
  • Minimum 1 year previous experience in a call center.
  • Good verbal and written communication skills in English
  • All candidates who receive an offer of employment will be subject to criminal background check and drug screening.

This call center environment will have the selected associates receiving inbound and outbound calls for various clients for multiple doctors’ offices.

This role requests flexibility to work any of the following schedules on a month to month schedule:

  • 8:00 AM – 4:30 PM
  • 10:30 AM – 7:00 PM
  • 1:30 PM – 10:00 PM
This temporary to permanent position is expected to work rotating weekends and Holidays.

Compensation is $14.00 / hour with bonus potential once you are hired on directly with the client.

Please send resume to:  juliana.marciniak@goodwillsew.com

Equal Opportunity Employer

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