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Current Job Openings

Help Desk/AV Technician - Des Plaines, IL

Post Date: 12/11/2021

Req. Number: 91546

City: Des Plaines

State: Illinois

Zip Code: 60018

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge is seeking a Help Desk Technician in the Des Plaines, IL area.

This is an amazing opportunity for growth and stability. We are looking for Talents who have both IT and audiovisual background.

Requirements:

Responsibilities:

  • Assist with telecommunications support using VOIP and the Nextiva application
  • Responsible for printer maintenance and troubleshooting
  • Escalate technical issues to Level 2 Helpdesk, and provide sufficient information to maintain continuity when responding to user requests to assist with troubleshooting and problem resolution
  • Provide proactive communication and notification to users of pending or upcoming problems, outages, or other service issue
  • Document issues thoroughly and completely in the IT Help Desk system and assigns to applicable problem category
  • Need to support all Audiovisual equipment
  • Assess the urgency of issues, prioritize, and take appropriate steps toward resolution or escalation

Schedule

Monday - Friday, 8 am - 4:30 pm. [Required to work some off-hours and weekends, when needed]

 Salary $63,000 - $64,000 

How to Apply:

Please click "Apply Online" and search for Job Number 91546

Apply Online

Equal Opportunity Employer

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