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Current Job Openings

Help Desk Technician - Des Plaines, IL

Post Date: 10/06/2022

Req. Number: 98740

City: Des Plaines

State: Illinois

Zip Code: 60016


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Help Desk Support Technician
3+ month contract role


  • Provide technical support to all staff in the use of Microsoft Windows-compatible and/or Macintosh computers. Analyze, diagnose, and troubleshoot audio visual, instructional media and related computer and networking equipment.
  • Respond to inquiries, problems and complaints from staff and others regarding technology facilities, services and resources.
  • Assist help desk telephone, evaluate all problems, provide direct solution or route call to the appropriate IT functional area
  • Document and track all solution processes through computer aided tools
  • Exercise discretion in the application and handling of confidential materials and passwords.
  • Perform other job related duties as assigned.


Qualifications and Working Conditions:

  • A high level of interpersonal and communication skills and the ability to deliver services in an environment where there is an emphasis on customer service are required.
  • One year experience in a computer support environment is required, two years preferred.
  • Relevant certifications are desired.

Required Education

  • Associates or relevant certificates in technology or High School graduate with 2 years technology support experience.

Physical Demands

Work requires some lifting of items weighing up to 15 pounds, some stooping, kneeling, crouching, and/or crawling and use of ladders. The job is performed in a generally hazard free environment.

Hours 8:15 - 5:00 M-F

This is not eligible for a remote of hybrid work schedule.

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Equal Opportunity Employer

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