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Desktop Services Representative-Niles, IL

Post Date: 01/11/2019

Req. Number: 66494

City: Niles

State: Illinois


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client, is currently recruiting for a Desktop Services Representative to work in the Niles area.

Our client is a leading distributor of world-renowned microphones, quality wireless systems, premium listening gear, and other audio products.

Representative Duties:

  • Reviews, analyzes, and evaluates information technology systems operations.
  • Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
  • Simulates or recreates user problems to resolve operating difficulties.
  • Installs, configures, and troubleshoots Windows and Mac systems, workstations, servers and network issues in a heterogeneous environment.
  • Performs systems integration analysis to ensure projects or computer operating systems and applications are compatible with established technical standards and policies.
  • Recommends hardware and software solutions, including new acquisitions and upgrades.
  • Interacts with network systems administration and applications development to restore service and/or identify and correct core problems.
  • Deploys personal computer systems and software using documented work procedures.
  • Participates in infrastructure projects.

Education and Experience:

  • Bachelor’s degree in Computer Science or related field
  • Minimum of 2 years of experience with comprehensive knowledge of information technology systems and related services
  • Windows 10 & MacOS experience required


  • Able to use professional concepts and apply company policies/procedures to work on problems/issues of moderate scope where analysis of situations or data requires a review of a variety of factors.

Please send resume to:

Equal Opportunity Employer

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t: (414) 847-2905

t: (262) 833-1600

t: (224) 321-5700

MILWAUKEE, WI (Northwest)
t: (414) 847-2905