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IMMEDIATE OPENINGS: MKE education positions!  Learn More

Current Job Openings

Customer Solution Specialist - Wheeling, IL

Post Date: 06/10/2021

Req. Number: 86992

City: Wheeling

State: Illinois

Zip Code: 60090

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

 NOW HIRING! 

Goodwill TalentBridge along with are client, is currently recruiting for TWO experienced individuals to join our Customer Solutions team at our main manufacturing location in Wheeling IL

ESSENTIAL JOB DUTIES

  • Partner with Account Executives, Independent Representatives, Engineering, Marketing, and customers to insure correct ordering and pricing
  • Timely entry of parts and machine orders following 80 / 20 guidelines with a goal of completing all requests by close of day
  • Review inventory on all orders for availability and follow production lead times and shipping cutoffs
  • Create customer masters as required by account and pricing. 
  • Ensure pricing accuracy and policy exception process is followed
  • Obtain freight quotes as needed
  • Process credit applications
  • Process Canadian parts and machine transfers to maintain needed inventory
  • Maintain shared spreadsheets for machine orders, installations, and other communications that provide one stop communication
  • Respond to customer additions, changes, or cancelations immediately
  • Export knowledge, document creation and follow up. Manages deadlines that ensure compliance with all export policies
  • Conduct annual internal import/export risk assessment audit and coordinates remediation
  • Document in Servicemax parts orders that are tied with work orders to insure complete communication
  • Process returns and issues credits within 48 hours
  • Process invoices same day received and assist in Accounts Receivable activities
  • Process credits and rebills from Accounting Trackers
  • Provide part number or machine recommendations with pricing
  • Prompt responses to all customer inquiries through phone and email
  • Dispatch open work orders ensuring SLA’s are met.
  • Check open billable work orders are correctly formatted for PO #, authorization, and create any customer masters to support
  • Maintain internal department knowledge base for accounts and instructions
  • Identify, recommend, and participate in improving Order to Cash process
  • Teamwork within the department to support the overall success of Fluid Management and customer satisfaction, which includes backing up others, communication and provide cross training  



 

Requirements:

KNOWLEDGE & SKILLS

  • High school diploma or equivalent
  • Associates Degree required
  • Customer Service experience required (minimum of 2 years)
  • Exceptional interpersonal and telephone skills
  • Excellent communication skills including active listening
  • Great written and verbal skills
  • Experience in a high call volume position (40+ calls expected) *Required 
  • Proficient computer skills with the ability to learn new software
    • Microsoft Office Applications (Word & Excel)
    • Strong knowledge of Oracle / JD Edwards or a comparable ordering  system or system comparable
  • Work in a team environment
  • Maintains a high ethical standard in customer satisfaction
  • Positive “can do” attitude
  • Must have solid time management and exemplary organizational skills
  • Display outstanding self-initiative requiring minimal supervision
  • Cross functional department interactions such as Sales, Accounting, and Operations


PHYSICAL REQUIREMENTS

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times  


SCHEDULE

  • This role is 1st shift Monday - Friday 8:00am to 5:00pm 
  • Pay: $20/hr. 

How to Apply:

Please click "Apply Online" below and search Job Number 86992

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