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Customer Service Representatives-Lincolnshire, IL

Post Date: 11/15/2018

Req. Number: 64559

City: Lincolnshire

State: Illinois

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client, is currently recruiting for Customer Service Representatives to work in the Lincolnshire area. 

The Customer Service Representative is responsible for delivering outstanding service to patients, accounts and internal customers with incoming and outgoing calls. Incoming call volume can be 30+ calls per day. The position is temporary with the potential to go permanent.

Duties include:

  • Troubleshoot customer/patient issues related to product, services and patient enrollment.
  • Register, fulfill and follow-up on home enrollment registrations.
  • Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts.
  • Follow up on unreturned devices.

Requirements:

  • Proficient with Microsoft Office - especially Outlook.
  • Experience with Customer Relationship Management software: Salesforce.com preferred.
  • Previous experience in a medical device/service industry preferred
  • Strong skills with customer service via phone, e-mail, fax or web modalities.
  • Minimum of 3-5 years of customer service experience, preferably in a healthcare field.

Please send resume to:  cindy.ball@goodwillsew.com

Equal Opportunity Employer

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