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IMMEDIATE OPENINGS: MKE education positions!  Learn More

Current Job Openings

Customer Service Representative - Libertyville, IL

Post Date: 09/29/2021

Req. Number: 90314

City: Libertyville

State: Illinois

Zip Code: 60048


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Actively recruiting for a Customer Service Representative in the Libertyville, IL area!  This is a DIRECT HIRE opportunity, previous experience required. 

*Competitive benefits and compensation package along with profit share opportunities!*

The individual fulfilling this role will work with the supply chain team to enter sales orders into SAP and to serve as a primary point of contact for customers while providing excellent customer service. 

Essential Duties & Functions:

  • Entry and maintenance of sales orders via SAP system; includes standard orders, credits, debits, returns and quotes
  • Direct contact for affiliates on order status, promise dates and order updates
  • Provide accurate and complete information to customers by using the appropriate tools
  • Invoicing of sales orders; commercial invoices and proforma invoices
  • Daily correspondence with Master Production Scheduling (MPS), Purchasing, Labeling, Logistic, Quality, Regional Marketing Managers (RMM) and toll manufacturer to determine production availability.
  • Arrange movement of material with SWABE (EU) warehouse, toll manufacture and freight forwarders.
  • Coordinate with freight forwarders on freight quotes, documents, ETD’s, ETA’s and booking documents
  • Daily review of sales orders to ensure proper pricing, promise dates, delivery dates, ETD’s, ETA’s and forecasting information.
  • Review product availability via SAP MRP system
  • Monitor daily open order report for assigned region
  • Month end reports to ensure post goods and invoicing has been completed
  • Uploading of documents to the web portal
  • Monitor general Customer Service email inbox and voicemails
  • Effectively communicate with internal and external customers



  • Effective oral and written communication skills
  • 3+ years of related experience
  • Must be proficient in SAP and Excel
  • International export experience is a plus
  • Associates degree preferred or equivalent experience


How to Apply:

Please click "Apply Online" and search for Job Number 90314

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