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Current Job Openings

Customer Service - Racine, WI

Post Date: 06/21/2022

Req. Number: 96182

City: Racine

State: Wisconsin

Zip Code: 53406

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client a manufacturing company in the Racine, WI area are recruiting for a Customer Service Admin -Dispute Resolution.

This is a contract opportunity, hours Monday - Friday on first shift. Pay is $17-19 dollars per hour.

As part of the Customer Service Team this role would be primarily responsible for administrative tasks related to Dispute Resolution

Responsibilities including, but not limited to, the following:

  • Root cause analysis of  AR payment variances to identify process improvements and corrective actions to mitigate collection risk and improve customer service
  • Investigation and resolution of discrepant AR payments (deductions, chargebacks and over payments) customer account reconciliation to improve daily sales
  • Perform daily balancing of sales and cash receipts activity to ensure accuracy of GL financial reporting
  • Post and reconcile daily cash receipts (checks and wire transfers) to lock-box deposits.
  • Conduct periodic lock-box studies of cash management process to ensure efficient AR performance
  • Assist channel managers with customer account risk assessment utilizing nationally accepted credit rating systems (D&B Reports) and corporate policies interpreting financial ratios to protect cash flow
  • Ensure the integrity, accuracy and timeliness of receivables month-end process and publish Accounts Receivable report requirements
  • Perform regular account analysis on troubled accounts with past dues/aging payments communicating results to respective channel manager to assist with meeting sales initiatives/goals
  • Facilitate Oracle cash application implementation, mapping, testing, training and related integrity checking
  • Supervise credit balance refund process
  • Manage and process customer account credit reference request inquiries.
  • Generate and publish Proforma invoices for cash in advance payment term orders
  • Maintain sales tax exemption files to reduce audit risk
  • Performs all other tasks as assigned by department management

 

 

Requirements:

Qualification Requirements:

  • Minimum of two years’ experience in customer service, accounts receivable or sales organization environment with strong attention to detail
  • Ability to handle pressure situations and problem resolution autonomously
  • Strong written and verbal communication skills, including active listening and diplomacy required
  • Intermediate Microsoft Office skills demonstrated ability in Excel and spreadsheet programs
  • Oracle ERP experience a plus

Apply now!

Equal Opportunity Employer

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