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Customer Service Liaison-Niles, IL

Post Date: 06/04/2019

Req. Number: 69457

City: Niles

State: Illinois

Post Date:
Req Date: 69457
City: Niles
State: Illinois
Zip Code:


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge is currently seeking experienced Customer Service Liaisons to work in a fast-paced call center in Skokie, IL.

This person will be responsible for handling inbound and outbound phone calls to customers, scheduling and confirming medical appointments.


  • Provide excellent customer service while setting up appointments for doctors’ offices and clinical locations
  • Follow up with patients via e-mail with reminders for appointments.
  • Create new patient accounts and Collect patient insurance information.
  • Assist guest through live chat
  • Will make outgoing calls to people who have expressed interest or inquired.
  • Take calls to change appointments.
  • Think outside the box and have creative solutions to answer objections.
  • They use their own CRM system that is simple to learn. Will Train.
  • Navigate multiple screens and input data entry.
  • Support multiple clients


  • High school diploma or equivalent required - High School Verification is part of the pre-placement process
  • Phone sales experience, able to overcome objections.
  • Must be able to read and write English
  • Minimum 1 year previous experience in a call center.
  • Good verbal and written communication skills
  • Flexibility to work any shift between 8:00 am and 10:00 pm
  • All candidates who receive an offer of employment will be subject to criminal background check and drug screening.

Please send resume to:

Equal Opportunity Employer

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t: (414) 847-2905

t: (262) 833-1600

t: (224) 321-5700

MILWAUKEE, WI (Northwest)
t: (414) 847-2905