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Current Job Openings

Customer Service Administrator - Racine, WI

Post Date: 07/01/2021

Req. Number: 87629

City: Racine

State: Wisconsin

Zip Code: 53406

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

 

Goodwill TalentBridge, along with our client a manufacturing company in the Racine, WI area are recruiting for a Customer Service Administrator.


ESSENTIAL JOB DUTIES

  • Daily support and processing of B2B electronic transmissions, email, phone requests, and purchase orders, handled with a sense of urgency.
  • Handle all customer and sales inquiries regarding order status or complaint resolution. This would include pricing issues, shipping errors and other related issues. Process credits as needed.
  • Daily monitor Key Accounts within Oracle ERP and communicate any anomalies or issues to the appropriate stakeholders.
  • High level of pro-active communication with logistics, sales and other integral departments regarding orders that need to be adjusted, require special attention or has a challenge to the customer order.
  • Manipulate excel files to process within ERP and other required reporting as needed.
  • Perform other duties as assigned by department manager

Requirements:

KNOWLEDGE & SKILLS

  • Minimum of two years’ experience in customer service or sales organization environment with strong attention to detail and customer focus.
  • Ability to handle pressure situations and problem resolution autonomously.
  • Strong written and verbal communication skills, including active listening and diplomacy required.
  • Basic or Intermediate Microsoft Office skills demonstrated ability in Excel and spreadsheet programs.
  • Oracle ERP experience a plus.
  • Plumbing product knowledge and channel experience a plus.

SCHEDULE

  • Contract Opportunity
  • Monday - Friday on first shift.
  • Pay is $15-17 dollars per hour.

How to Apply:

Please click "Apply Online" below and search for Job Number 87629

Apply Online

Equal Opportunity Employer

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