Current Job Openings

Customer Service Administrator-Racine, WI

Post Date: 09/10/2020

Req. Number: 84098

City: Racine

State: Wisconsin

Zip Code: 53406

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client, is currently recruiting for a Customer Service Administrator to work in the Racine area.

DUTIES:

  1. Daily support and processing of B2B electronic transmissions, email, phone requests, and purchase orders, handled with a sense of urgency.
  2. Handle all customer and sales inquiries regarding order status or complaint resolution. This would include pricing issues, shipping errors and other related issues. Process credits as needed.
  3. Daily monitor Key Accounts within Oracle ERP and communicate any anomalies or issues to the appropriate stakeholders.
  4. High level of pro-active communication with logistics, sales and other integral departments regarding orders that need to be adjusted, require special attention or has a challenge to the customer order.
  5. Manipulate excel files to process within ERP and other required reporting as needed.
  6. Perform other duties as assigned by department manager.

Requirements:

  • Minimum of two years’ experience in customer service or sales organization environment with strong attention to detail and customer focus.
  • Ability to handle pressure situations and problem resolution autonomously.
  • Strong written and verbal communication skills, including active listening and diplomacy required.
  • Basic or Intermediate Microsoft Office skills demonstrated ability in Excel and spreadsheet programs.
  • Oracle ERP experience a plus.
  • Plumbing product knowledge and channel experience a plus.

Please send resume to:  talentbridge.professional2@goodwillsew.com

Equal Opportunity Employer

Click here to apply online

Need a Job? Click here to apply  Apply Now

Apply Now