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Customer Focused Team Leader-Wheeling, IL

Post Date: 12/05/2018

Req. Number: 65577

City: Wheeling

State: Illinois


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client, is currently recruiting for a Customer Focused Team Leader to work in the Wheeling area.

For 25 years this employer of choice has been dedicated to helping OEM’s succeed in providing responsive, cost effective and customized solutions to their customer in a changing and demanding technology landscape. They achieve this goal with expert design, manufacturing, supply chain, order fulfillment and aftermarket solutions.


The Customer Service Manager is responsible for managing a sub-set of customers within the organization. They have sole responsibility for managing customer P&L, ROA and C-Level relationships to ensure customer profitability and increased spending. They oversee a cross-functional Customer-Focused Team to deliver on customer satisfaction, growth and key performance metrics. The customer service team includes profession positions such as Product, Quality and Test Engineers, Supply Chain and Program Managers, all reporting to the customer service manager. This position reports to the Vice President and is a member of the management team assisting with the overall direction and strategy of the organization.


  • Develop plans to leverage Creation’s position with the customer, further penetrate relationships and increase sales.
  • Strategically executes on developed plan to achieve revenue, profitability and return on assets.
  • Provide leadership to the customer service team to ensure customer expectations regarding ongoing delivery of product and services are being met by tracking and managing inventory, A/R, NCNR, NRE, RMA, customer satisfaction issues and performance metrics.
  • Leads quoting activities for both new and existing products.
  • Ensures high degree of customer c=value and drives ongoing improvements.
  • Negotiates supply agreements and other contracts as required.
  • Learns the customer’s industry, business organizations, strategic objectives, and decision-making process.
  • Develops and engages the customer service team members through skills advancement and performance discussions.
  • Partners with human resources in recruitment, performance improvement plans and terminations to ensure a high-functioning, productive team.
  • Supports company strategic directions, future focus and vision.
  • Participates and collaborates on Business Unit Leadership team.
  • Leads the Business Unit in support of the organizational culture.
  • Drives ongoing improvements to contribution margins and ROA.
  • Owns EBITDA, delivers agreed revenues and ROA.
  • Responsible for developing key strategic relationships and partnerships across the global organization to deliver a high level of customer financial results.


  • Sounds business and knowledge of Contract Manufacturing.
  • Ability to understand and communicate customer requirements to customer service team and organizational management team.
  • High level of facilitating skills and knowledge of all business aspects with a passion to drive continuous improvement in a Lean environment.
  • Functions with a determined, calm demeanor in a high paced and demanding industry.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Track record of building high performing teams.
  • Ability to effectively present information and respond to questions from groups of C-level customer contacts.
  • Able to communicate in a positive sense, even when delivering negative messages.
  • Ability to calculate figures and amounts such as EBITDA, ROA, P&L statements, inventory, interest, A/R, contribution margin.
  • Proficiency with Microsoft Office suite is mandatory, experience with ERP/MRP is a plus.
  • Ability to define problems, lead the collection of data to establish facts, draw valid conclusions and execute on resolution.


  • Bachelor’s degree from four-year college or university with two to five years related experience and / or training or equivalent combination of education and experience.
  • Experience working in the contract electronics manufacturing services industry is a strong plus.
  • 5+ years’ experience in any combination of Project / Account Management, Sales, Finance, Supply Chain with at least 3+ years in a leadership role.

Please send resume to:

Equal Opportunity Employer

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t: (414) 847-2905

t: (262) 833-1600

t: (224) 321-5700

MILWAUKEE, WI (Northwest)
t: (414) 847-2905