Description:
Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.
Goodwill TalentBridge, along with our client, a banking institution in the Milwaukee area, is recruiting for Customer Experience Representatives.
These are direct hire opportunities with our client. There are full time and part time 1st shift opportunities available, with a pay rate of $18.00 per hour.
Description:
As a high performing team member of the Retail Banking team, the Customer Experience
Representative (CER) is accountable for delivering superior customer service that defines great customer experience at all times. This includes:
• Warmly greeting every customer
• Listening and asking questions to understand the customer needs
• Confidently guiding our customers to digital options
• Proactively take ownership of our customer’s experience
• Genuinely thank our customers every time
CERs support the servicing and operations of the branch and team, and may be asked to participate in projects as assigned. The Customer Experience Representative is a back up to the Bank Manager and Service Manager (as applicable) on operations and servicing on an as needed basis and should assist with day-to-day administration of branch operations responsibilities performed by the branch team.
By proactively identifying customer needs and initiating referrals to appropriate team members, or processing basic customer sales, this role will contribute to the results and the overall experience delivered in the branch. As a digital leader and advocate, the Customer Experience Representative will contribute to the ongoing improvement of the overall customer experience by helping customers understand, adopt and experience the benefits of ATM and digital banking capabilities.
Requirements:
Qualifications:
Education:
• Preferred, not required, High school diploma or equivalent
Experience:
• Minimum 1 – 3 years of financial or related work experience
• Bank Secrecy Act (BSA) experience a plus
• Tech Savviness/Digital Leadership: comfortable using, advising on, and engaging customers in digital and other innovative forms of banking
Knowledge/Skills:
• Customer experience skill
• Strong communication skill, both written and verbal
• Cash handling experience a plus
• Sales experience a plus
Ability to learn (training will be provided):
• Personal bank products and services, commercial deposit products
• Retail banking operational audits and attestations
• Bank directives and procedures
• Bank regulations and compliance
Openness and Adaptability to change:
• Ability to adapt to rapid advancements in technology, and the changing nature of the banking environment
• Open to learning and adopting new technology and/or ways of working.
Equal Opportunity Employer
