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IMMEDIATE OPENINGS: MKE education positions!  Learn More

Current Job Openings

Customer Care Associate - Schaumburg, IL

Post Date: 09/08/2022

Req. Number: 95170

City: Schaumburg

State: Illinois

Zip Code: 60193

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge is seeking a Customer Care Representative who has experience in the manufacturing industry and high volume order entry. 

  • Do you have great attention to detail?
  • Great customer service?
  • Do you enjoy problem-solving and thinking outside the box

Be part of an amazing team and growing industry! Growth Opportunites as well! 


Responsibilities:

  • Assist customers by answering questions about our products and recommending new products by identifying their needs
  • Enter customer orders and perform necessary tasks to ensure timely and accurate processing
  • Maintain customer relationships
  • High volume order entry
  • Interact with Sales, Operations, Purchasing, Logistics other internal groups to ensure a positive customer experience
  • Communicate with customers via Live Chat to provide real-time help and service

Requirements:

SKILLS & ABILITIES

  • Strong verbal and written communication skills
  • Empathy and strong listening skills
  • Familiarity with MS Office: Email, Excel, Word, or similar systems
  • Basic Customer Service Skills: desire to help external and internal customers resolve challenges, and take ownership in resolving those challenges
  • Excellent organizational and multitasking skills


Education and/or Experience:

  • High School Graduate or General Education Degree (GED)
  • Manufacturing Environment Preferred

 


Apply now!

Equal Opportunity Employer

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