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Customer Account Specialist - Des Plaines, IL

Post Date: 10/27/2023

Req. Number: 106630

City: Des Plaines

State: Illinois

Zip Code: 60016


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge is actively recruiting for a Customer Account Specialist in the Des Plaines, IL area! This is a Contract/temporary assignment only. This position is responsible for Customer Service activities for domestic and international distributors and OEM customers. Works directly with customers on requirements, pricing, and resolution of customer issues. Our client is a global industrial company that excels in meeting the growing demands from end-users for high-quality home improvement and construction fastening products.


Temporary contract opportunity on 1st shift
Monday through Friday 8:00 AM-5:00 PM; Pay: $30-$35 an hour based on experience.

Onsite Location Des Plaines,IL 


  • Manages EDI order receipt and documentation on a daily basis.
  • Receives orders via e-mail, online portal and provides prompt courteous response.
  • Enters customer orders, changes and generates standard and special invoices and weekly reports. Authorizes returns and approves customer debit memos as received.
  • Assists small account sales via telephone and written correspondence.
  • Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
  • Processes return authorizations, product brochures, and general information as required.
  • Maintains documentation and coordinate effective ship date for customer with all areas of the organization.
  • Is familiar with export Customs procedures to assure compliance.
  • Creates and updates template bar code labels according to customer specifications.
  • Assists with phase-in/phase-out of new and existing products to limit obsolescence and meet customer expectations.
  • Supports the Finance team with unapplied cash investigations.


Position Skills and Experience Requirements:

  • Bachelor's degree in Business or Communication from a four-year college or university and 3 to 5 years of experience within customer service in a manufacturing environment.
  • Proficiency with Microsoft Excel and Microsoft Word.
  • Experience with SAP, AS500, Navision
  • Experience with navigating an ERP system. JD Edwards a plus.
  • Strong organizational and interpersonal skills.
  • Strong attention to detail.
  • Ability to respond to significant inquiries or complaints from customers, regulatory agencies, or members of the business community.

Apply now!

Equal Opportunity Employer

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