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IMMEDIATE OPENINGS: MKE education positions!  Learn More

Current Job Openings

Community Response Workers - Chicago, IL

Post Date: 09/17/2021

Req. Number: 90597

City: Chicago

State: Illinois

Zip Code: 60636


Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge along with our client is looking to employ several individuals as Community Response Workers in the Chicago, IL area.

These positions do provide the opportunity to work from home, are full time, temporary, and pay $20/hr.


Community Response Workers will assist with delivering communication surrounding Covid 19 resources in the community including scheduling for Covid 19 vaccinations, Covid 19 testing, etc. 

Community Response Workers will play a key role in Chicago’s effort to combat the COVID-19 pandemic. This opportunity will allow individuals to contribute to the fight against the virus while working as part of the Community Response Corps.

Community Response Workers are responsible for connecting diverse communities to COVID testing, vaccination sites, and resources including contact tracing and/or case investigation as assigned. It is essential to draw on community strengths and trusted community networks to respond effectively to COVID-19 and to longstanding health inequities made worse by the pandemic.

Community Response Workers may support with any or all the following, as needed:

  • Testing sites
  • Vaccination scheduling and sites
  • COVID-19 case investigation and contact tracing
  • Event outreach and in-person community canvassing
  • COVID-19 Hotline Call Center (inbound and outbound calls)
  • Community resources (Healthcare, Mental health, Housing, Rental Assistance, Food Support)
  • Employment resources
  • Any other activity CDPH may deem necessary to slow the transmission of Covid-19

Community Response Workers must comply with all CDPH and Community Response Corps training regarding confidentiality and the handling of personally identifiable information; and follow all scripts, policies and procedures established for the program.


The Community Response Worker may be assigned to multiple sets of responsibilities and is expected to be prepared to carry out the following:

 Promoting COVID-19 Related Topics & Vaccination Knowledge

  • Stay up to date on all COVID-19-related news and developments from reliable sources, including: The Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), Johns Hopkins Coronavirus Resource Center, Illinois Department of Public Health (IDPH), and Chicago Department of Public Health (CDPH)
  • Visit the CDC, IDPH, CDPH websites on a regular basis to be kept up to date with COVID-19 cases and vaccination rates and implement work plans to support communities with COVID testing and vaccination resources
  • Monitor CDPH’s COVID Dashboard on a weekly basis to track the City’s current cases, hospitalizations, positivity rate, and vaccination percentage by zip code
  • Represent the Corps as a vaccine ambassador
  • Communicate gaps in community knowledge and information sharing to the Partnership, to inform training requests and additional learning/professional development


Community Health Work, Outreach, and Canvassing

  • Conduct community outreach in needed communities to discuss COVID-related topics, vaccination hesitancy, and resources available. Discuss risk of exposure and provide approved information on self-quarantine procedures, what to do if symptoms develop, and, if appropriate, make referrals for testing or other resources for assistance.
    • Support planning and execution of COVID-related events/sites including city events and weekend/evening events.
    • Collaborate with CDPH and other city emergency operations centers, local health providers, and community-based organizations to design and implement activities, events, and interventions.
  • Community engagement and outreach to promote vaccination


    Staffing COVID-19 Hotline Call Center

     Connect community members to resources to meet the full range of their COVID-related needs such as food security, health and mental health, employment, housing, childcare, and other resources.

    • Staff the COVID-19 Hotline
      • Answer inbound calls from community members calling the hotline. Provide services, including but not limited to responding to questions/answers on COVID-related issues, scheduling for city vaccination sites, directing to helpful local resources
      • Conduct outbound calls via special assigned projects by CDPH
    • Staff the Case Investigation or Contact Tracing Queues
      • Carry out inbound calls communicating with persons who have contracted COVID-19 or who have sustained close contact with a COVID-19 infected individual, information, and guidance to interrupt/reduce the ongoing transmission of the virus.
      • The Community Response Worker will use web-based platform (Salesforce) to communicate with assigned contacts; obtain symptom information; refer contacts for testing and/or supportive services; provide instructions for self-quarantine; and obtain information about possible contact with others at risk.



  • Excellent interpersonal skills and ability to interact professionally, appropriately, and effectively with a wide range of culturally diverse individuals during a time of crisis and distress.
  • Excellent ability to communicate both verbally and in writing in a professional and empathetic manner.
  • Ability to think critically and assess multiple perspectives of a given situation.
  • Computer skills are necessary and should include the ability to access and navigate Microsoft programs, email accounts, web browsers, as well as gain knowledge of and efficiency with various databases and software programs following training.
  • Equal comfort with working individually and within a team environment that emphasizes interdisciplinary collaboration.
  • Must be 18 years of age or older.
  • A background check is required. However, the circumstances of prior justice-involvement will be considered on a case-by-case basis and will not necessarily disqualify a candidate.
  • Present evidence of identity and authorization to work in the United States (I-9 documentation) is required.



  • Experience conducting telephone or in-person interviews.
  • Community engagement and/or outreach experience.
  • Customer service experience.
  • Contact tracing experience.
  • Fluency in Spanish, Polish, Mandarin, Cantonese, or additional languages highly valuable.

Ongoing Expectations

  • Systematically collect and record information in corresponding centralized databases.
  • Communicate with colleagues, supervisors, leads, and the public in a professional and empathetic manner.
  • Collaborate with supervisor(s) in identifying and meeting project goals.
  • Maintain regular, frequent contact with supervisor and/or leads for special initiatives
  • Participate in ongoing professional development and related trainings.
  • Participate in Earn and Learn opportunities*
  • Attend all team meetings
  • Conduct other COVID-19 related duties as assigned.

How to Apply:

Please click "Apply Online" below and search for Job Number 90597 

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