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Clinic Service Representative - Milwaukee, WI

Post Date: 05/27/2022

Req. Number: 93509

City: Milwaukee

State: Wisconsin

Zip Code: 53226

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client, a healthcare organization in the Milwaukee area, are recruiting for Clinic Service Representatives. These are temp to hire opportunities, and pay is $18/hour. 

GENERAL SUMMARY:

Greets and directs patients and visitors and completes registration for all patients. Schedules appointments and receives and processes patient payments.  Serves as a liaison between patient/family and medical support staff.

 

ESSENTIAL FUNCTIONS:

  • Exhibits guiding behaviors that reflect values and support our mission and vision.
  • Accurately obtains and enters all items required for registration. This includes obtaining demographics, proper consent, insurance cards/information, etc.  Ensures entire checklist is completed.
  • Selects visit types while scheduling, per clinic protocol, to generate accurate recalls; schedules using the recall tab.
  • Reviews and edits recall worklists to ensure accurate reminder notices. Completes follow up on past due recalls.
  • Receives co-payments and credit card payments at time of visit; accurately identifies guarantor per Corporate Compliance guidelines. Enters patient payments per clinic policy.
  • Uses deposit tool to prepare checks for deposit and ensures deposits are made.
  • Processes changes to daily physician schedules, (at times with minimal notice)
  • Monitors registration work ques and resolves discrepancies.
  • Accurately identifies guarantor per corporate compliance guidelines.
  • Processes referrals- prepares patient referral shells, initiates contact with insurance companies and obtains necessary approvals/authorization for service. Works with Financial Clearance as needed.
  • Completes daily charge review process; enters hospital charges as needed.
  • Works with SBO to resolve patient account, claims, and insurance issues as needed.
  • Reviews self pay work que and either identifies accounts for collection or contacts families to make payment arrangements.
  • Uses appropriate customer service skills to respond to patient/family complaints and issues.
  • Resolves conflict and secures appropriate release of information authorization; maintains HIPPA compliance.
  • Maintains proficiency with EPIC and other applications as required.
  • May perform duties of the Office Rep.

Requirements:

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High school diploma or equivalent.
  • One year related work experience, preferably in a medical office setting.
  • Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred.
  • Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.
  • Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.
  • Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.
  • Requires the ability to sit for extended period of time while performing duties.
  • May be required to stand for extended periods of time and may be required to lift up to 25 pounds.
  • May be required to travel to other clinic sites.

 

WORKING CONDITIONS:

May perform clinical functions in a setting where there is a potential for exposure to blood and other high-risk body fluids, communicable diseases and hazardous materials, chemicals and waste.


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