Current Job Openings

Associate Account Manager-Libertyville, IL

Post Date: 06/17/2020

Req. Number: 82643

City: Libertyville

State: Illinois

Zip Code: 60048

Description:

Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.

Goodwill TalentBridge, along with our client, is currently recruiting for an Associate Account Manager to work in the Libertyville area.

Position Summary:  Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; coordinating customer service needs with SOT field personnel; and promoting and marketing Credit Sales programs to Franchisees and customers.

Major Responsibilities:

Collection of EC accounts to achieve established Corporate/Regional goals

  • Extensive phone contact collecting on active delinquent accounts
  • Coordinate collection efforts with Franchisee network
  • Coordinate product return with Account Managers/Senior Account Manager
  • Report and consult with management on major issues
  • Achieve assigned delinquency/loss goals and metrics
  • Answer field and customer questions
  • Resolve credit/payment problems
  • Assist in promoting Credit Sales programs and promotions
  • Educate field sales personnel on program features and benefits

Requirements:

  •   Minimum high school diploma or equivalent. Bachelor’s degree is preferred
  •   1+ years customer service or collections preferred

Business understanding and demonstrated skills and knowledge in:

  • Credit and collections
  • Communications – verbal and written
  • Computer applications
  • Negotiation

The following individual skills and characteristics are particularly important:

  • Analytical
  • Standards and Ethics
  • Approachable
  • Decisive
  • Collaborative

Schedule is Mon-Fri 8am-5pm

Please send resume to:  kalie.degeorge@goodwillsew.com

 

Requirements:

Equal Opportunity Employer

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