Description:
Goodwill TalentBridge, a full service staffing and recruitment firm, is part of Goodwill Industries of Southeastern Wisconsin and Metropolitan Chicago, the largest of the 165 Goodwill territories in North America. With more than 90 years of experience in Workforce Development and job training, Goodwill is helping thousands of people find work in the communities we serve, including 13 counties in Wisconsin and 10 counties in Illinois.
Administrative Support Specialist
Contract Role: 4-6 months
Job Summary:
8:30 - 5:00 M-F
We are seeking a detail-oriented and organized Administrative Support Specialist to join our team. The ideal candidate will have strong written and oral communication skills, be proficient with office productivity tools such as Google Suite or Microsoft Office, and excel in maintaining accurate and up-to-date records. This role involves coordinating with team members, staff, and users, managing resources, and supporting the service desk by updating tickets and preparing documentation.
Key Responsibilities:
- Resource Management: Maintain and update user resource pages, including upgrade calendars and training resources.
- Coordination: Collaborate with team members, other staff, and users to gather and disseminate information as needed.
- Service Desk Support: Make timely updates to service desk tickets and status reports, ensuring accurate tracking of issues.
- Documentation: Prepare and maintain detailed status worksheets, create documentation from rough notes or videos, and download upgrade documentation from vendor websites.
- Reporting: Run routine reports to monitor progress and outcomes, ensuring that relevant stakeholders are informed.
- Testing Coordination: Coordinate testing notes and ensure they are referred to the appropriate team members for action.
Requirements:
Skills and Qualifications:
- Strong written and oral communication skills.
- Excellent attention to detail and organizational abilities.
- Proficiency with office productivity tools such as Google Suite or Microsoft Office.
- Ability to work collaboratively and coordinate effectively with diverse teams.
- Experience in managing service desk tickets and status reports is a plus.
This role is ideal for someone who is proactive, organized, and capable of managing multiple tasks in a dynamic environment. If you have a passion for ensuring smooth operations and are looking for an opportunity to contribute to a dedicated team, we encourage you to apply.
Equal Opportunity Employer
